Air Canada says it is investigating how crew members could have landed from a plane without noticing a sleeping passenger who was left behind
The airline was reacting to an occurrence including a lady who described waking up “all alone”‘ on a “cold dark”‘ aircraft after a flight to Toronto earlier this month.
“I believe I’m having a terrible dream bc like truly how is this happening!!?!” Tiffani Adams described in a June 19 Facebook post sent by her companion, Deanna Noel-Dale.
The aircraft affirmed the occurrence occurred however declined to remark on its landing techniques or how the passenger may have been disregarded.
“We are as yet investigating this issue so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.
Adams composed that after she woke up, she called Noel-Dale to attempt to clarify what occurred, however, her phone died she couldn’t charge it because the power to the plane was off. She said she was “full-on panicking” by the time she found the “walky-talky things in the cockpit,” which also didn’t work.
After nobody saw the “sos signals” she made by sparkling a flashlight out the window, she unbolted a lodge entryway. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.
The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.
“I haven’t got much rest since the common night fear and awakening on edge and apprehensive only I’m alone locked up someplace dark,” she wrote.
The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late on Sunday morning.
Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.
“We’ll take a look into it,” the airline wrote.
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